FAQ's
GENERAL FAQ'S
|
|
S
|
M
|
L
|
XL
|
2XL
|
3XL
|
4XL
|
5XL
|
|---|---|---|---|---|---|---|---|---|
|
Width, in
|
18.00
|
20.00
|
22.00
|
24.00
|
26.00
|
28.00
|
30.00
|
32.00
|
|
Length, in
|
28.00
|
29.00
|
30.00
|
31.00
|
32.00
|
33.00
|
34.00
|
35.00
|
|
Sleeve length (from center back), in
|
15.10
|
16.50
|
18.00
|
19.50
|
21.00
|
22.40
|
23.70
|
25.00
|
| S | M | L | XL | 2XL | 3XL | 4XL | 5XL | |
|---|---|---|---|---|---|---|---|---|
| Width, in | 20.00 | 22.01 | 24.00 | 26.00 | 28.00 | 30.00 | 32.00 | 34.00 |
| Length, in | 27.00 | 28.00 | 29.00 | 30.00 | 31.00 | 32.00 | 33.00 | 34.00 |
| Sleeve length (from center back), in | 33.50 | 34.50 | 35.50 | 36.50 | 37.50 | 38.50 | 39.50 |
40.50 |
| S | M | L | XL | 2XL | 3XL | 4XL | 5XL | |
|---|---|---|---|---|---|---|---|---|
| Width, in | 20.08 | 22.05 | 24.02 | 25.98 | 27.99 | 29.92 | 31.89 | 33.86 |
| Length, in | 27.17 | 27.95 | 29.13 | 29.92 | 31.10 | 31.89 | 33.07 | 33.86 |
| Sleeve length from center back, in | 33.50 | 34.50 | 35.50 | 36.50 | 37.50 | 38.50 | 39.50 |
40.50 |
Care Instructions
Machine wash: warm (max 40C or 105F); Bleach as needed; Tumble dry: medium; Iron, steam or dry: low heat; Do not dryclean.
How Can I Leave A Review?
15 days after we've sent your anime merch on its journey to you, we'll zap you an email with a special link. Share your thoughts and join our community of reviewers! Your insights are super important to us, helping to make sure every review is genuine.
Thanks for being part of our awesome anime world! 🌟✨
What Shipping Options Do You Provide?
Our processing time for all orders is 2-4 business days. During peak periods such as sales, holidays, and launches this timeframe may be extended.
Shipping Options:
Domestic Shipping
| Method | Cost | Delivery Time | Notes |
|---|---|---|---|
| Standard Shipping |
$4.95 for Shirts $7.95 for Sweaters $9.95 for Hoodies (For US residents) |
Within 5 to 10 business days to most US locations |
Shipments are mailed via USPS, or DHL
|
International Shipping
| Method | Cost | Delivery Time | Notes |
|---|---|---|---|
| Standard Shipping |
$13.95 for Shirts $15 for Sweaters $15 for Hoodies (For Internationals) |
Within 5 to 10 business days to most EUR locations Within 5 to 10 business days to Australia Within 10 to 25 business days to most International locations |
Shipments are mailed via DHL, Asendia, Spring, Royal Mail.
|
When Will I see Tracking Infos?
After your order is picked, packed, and shipped it may take up to 48 hours (excluding weekends) after receiving tracking information for all of your delivery updates!
How Long Will It Take To Get My Order?
We process orders Monday–Friday, excluding federal holidays. Orders placed after 12 pm Friday and through the weekend won’t be processed until the following Monday. We will send out an email with tracking information as soon as your order ships.
Our processing time for all orders is 1-3 business days (excluding weekends and public holidays). During peak periods such as sales, holidays, and launches this timeframe may be extended.
Ground shipping is 3-10 business days. If you see no movement or updates by the 10th business day, please email us so we can assist!
My Address Is Incorrect, Can I Change It?
Once an order ships, we’re unable to change its destination so please ensure all address information is correct along with any APT, unit, or suite numbers. If you still need to make a change, send an email to Myuzenki@gmail.com as soon as possible with the right info, and we’ll do our best to make it happen!
The Tracking Hasn't Move!
We ask that you keep an eye on your tracking!
If your tracking link says "Pending" or your delivery date hasn't been updated in over 10 business days (excluding weekends), please reach out to us so we can take a look ASAP! Myuzenki@gmail.com
My Order Is Shipped But I Didn't Get My Item!
Don’t worry! If you’ve received a tracking number but your package is missing, please reach out to the carrier to locate your item. If it’s still unable to be located, please complete a missing package claim and provide us with the case number and we’ll make sure you get what you need!
USPS: https://www.usps.com/help/missing-mail.htm
FedEx & DHL : Please email us ASAP!
Please note: if it's been 2 weeks past the "Delivered" date we are no longer responsible for any orders marked as delivered at your door or with another party.
ORDER & PAYMENT
You can cancel your order within the 1st hour via your order confirmation page or through your order history on your account. This means that cancellations or changes are not guaranteed past the hour.
Please double-check your shopping cart and info before checking out. If you’re still sure you want to cancel the order; You can send customer service an email or follow our return process for a refund for anything that meets our return guidelines.
RETURN & EXCHANGE
Items on SALE are not eligible for refunds or exchange. These items are considered final sales. If we receive returned sale items, the package will be returned at the expense of the customer and a refund will not be issued.
Exchange Policy
Exchanges follow the same guidelines as our Return Policy. Please note that we do not hold items while waiting for a return. If your selected option is out of stock, a refund will be issued to the original form of payment.
NOTE: In some cases, we may not have the product/size for which you wish to exchange, so we recommend checking the sizing info and placing an order for the correct product/size you want, and then start the return process.